Refund policy

Personalized items. Because every journal is engraved with a specific name and mission, we can't resell a returned order. Personalized items are not eligible for return or exchange once production has started.

If something is wrong, we fix it. If the engraving is misspelled on our end, the product arrives damaged, or the order is incorrect, we remake and reship it at no charge. Email us within 30 days of delivery with a photo and your order number. You don't need to send the original back.

Typos in what you entered. You'll see a preview of the exact engraving before you pay, so check it carefully. If you catch a mistake after ordering, email us immediately — if production hasn't started, we'll fix it for free.

Cancellations. You can cancel for a full refund any time before production starts, typically within 24 hours of ordering.

Refunds. Approved refunds are issued to the original payment method within 5–10 business days.